How It Works

When you arrive, our intake team will greet you at the reception. We'll ask for your mobile number, which you can type into a screen. Don't worry, we can't see your actual number; it's turned into a special, unique code. This code helps us keep you anonymous and lets us give you info about your tests and results even after your chat. Our intake team will also ask for a few quick details: the canton you live in, the first two numbers of your postcode, your birth year, and what language you prefer.

You will then be asked to scan a QR code with your cell phone. This will take you to an anonymous questionnaire. We can also give you an iPad, which you can use to complete the anonymous questionnaire. The questionnaire takes about 5-10 minutes to complete and serves as an overview for the consultation. Your statements cannot be traced back to you.

In the waiting room, you can take your time to fill out the anonymous questionnaire, and then a counsellor will come to get you. The counsellor is professional and non-judgmental. You can openly talk about your concerns, fears, and questions. To best understand your situation, the counsellor will need some information.

During your consultation, you'll get a test recommendation. You can then decide for yourself which tests you'd like to do. If you choose to get tested, we'll take a small blood sample. This blood can be used for HIV, syphilis, and hepatitis C tests.

If you've had a rapid HIV test, a counselor will pick you up from the waiting room after the 20-minute wait. They'll tell you your results, and you'll have a chance to ask any other questions. You can give any swab tubes to the counselor.If you only opted for a syphilis and/or hepatitis C lab test, your consultation is done. You can hand in any swab tubes at the intake desk. You'll get your results in two to four business days.