FAQ on support

Would you like to find out more about TEST-IN Zurich? In this section, we answer basic questions about our services, anonymity, opening hours, availability and the language used by the counseling team. Whether you are coming to us for the first time or simply want to know how a visit with us works, here you will find a compact summary of the most important information.

Are you wondering how a visit to TEST-IN actually works? In this category, we explain step by step what you can expect from us, from registration and consultation to taking the tests. We'll show you how you can best prepare, how long a visit takes and who will advise you. So you can come to TEST-IN with a good feeling and without any uncertainty.

HIV tests are an integral part of sexual health. In this category, you can find out which HIV tests we offer at TEST-IN, when a test is useful, how reliable it is and how quickly you will get your result. We also explain what a reactive result means and what next steps are possible in a clear, discreet and professional manner.

In addition to HIV, there are many other sexually transmitted infections (STIs) that can be important for your health. In this category, you can find out which STIs you can get tested for at TEST-IN, how the tests work, when they are useful and how to get your results. A test can be useful even without symptoms; we provide you with clear information and all the important details.

Sexually transmitted infections can be avoided in many cases with the right knowledge and the right protection strategies. In this category you will find information on safer sex, PrEP, PEP and vaccinations. We show you how to protect yourself and others in the best possible way and which services can help you. Prevention means knowledge, self-determination, responsibility and safety.

The TEST-IN is there for everyone, regardless of sexual orientation, gender identity or reality of life. In this category, we answer questions that relate to your personal situation: Whether you are straight, queer, trans*, non-binary, a sex worker or simply unsure whether our services are right for you. Here you will find clear answers and find out why you are always welcome here.

Would you like to know the best way to get to TEST-IN and whether our premises are barrier-free? In this category you will find all the important information on how to get here by public transport, accessibility on site and our opening hours. So you can plan your visit to us simply and easily.

What happens if your test result is positive? Who will help you and where can you get support? In this category, we explain what happens after the test, regardless of the result. You will find out how we can support you with referrals to specialist services, what happens to your results and what services are available to you.

TEST-IN is part of a strong sexual health network. In this category, you can find out which specialist agencies and organizations we work with, how you can access training or workshops and how you can support our work. Together, we are committed to education, prevention and non-discriminatory and barrier-free access to health services.